Library : Service Delivery - Race

Bridging the gaps – social exclusion of BME elders - HACT, Jan 2008 This report from the Housing Association's Charitable Trust makes a series of recommendations to help social housing providers make progress on communicating with and understanding the basic requirements of BME elders.
The drivers of Black and Asian people’s perceptions of racial discrimination by public services: a quality study - DCLG, Jan 2008 This report presents findings from research commissioned in order to understand the drivers of Black and Asian people’s perceptions of racial discrimination in eight key public services: council housing departments and housing associations, local schools, local doctors’ surgeries, the police service, the prison service, the courts, the Crown Prosecution Service (CPS) and the probation service. The report also makes a number of recommendations with regards to front-line service delivery and communications.