Diversity in Customer Service Video

The three videos below are intended to be used for training that explores customer service in a housing context. The scenes provide situations designed to provoke discussion around what is appropriate customer service and the potential impacts of getting it right or wrong.

There is an accompanying audio piece and training notes that provide suggestions for discussions and a structure for the training. These resources were developed with Enact Solutions, a drama based training provider that Housing Diversity Network has worked with for several years.

You can view the videos and try the audio in your browser and download them from the links below.

Please download the Trainer Pack and Videos from the links below.

HDN Video Trainer Pack

An Office – Scene 1 HD (65MB)

An Office – Scene 2 HD (31MB)

Resident’s Home HD (51MB)

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