Full-Time (37 hours per week), 12-month Fixed Term Contract
We are currently recruiting for two Carecall Officers to join our Independent Living Carecall Team in Stockport. This is a full-time, fixed-term role, working an average of 37 hours per week on a rota basis.
As a Carecall Officer, you will be part of a vital service that supports over 5,000 customers across Stockport. The Carecall service operates 24 hours a day, 365 days a year, providing a 24-hour telephone monitoring system and a TSA-accredited Falls Response Service. You will play a key role in helping customers remain safe and independent in their own homes.
Your responsibilities will include responding to emergency alarm calls, attending customers’ homes to assist those who have experienced a fall, and providing a safe and supportive lifting service. You will also carry out basic repairs to monitoring equipment, install new devices, and promote the full range of technology available to support independent living.
This role requires flexibility, as you will work on a rotating shift pattern that includes day shifts, night shifts, and weekends. You must be comfortable working alone at times and with different colleagues across shifts to ensure continuous service delivery.
We are looking for someone who is caring, empathetic, and able to build trust with customers. You should be highly organised, able to follow procedures independently, and confident using IT systems. A full UK driving licence is essential for this role.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on SKylight terms and conditions.

The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

Please note: We encourage you to apply early! We will be reviewing applications and conducting interviews on a rolling basis throughout the campaign so we may close the advert sooner if we find the right candidate.

Carecall Officer