We are a values-driven organisation committed to our mission of “One team, transforming lives.”

Working with us means making a real difference in the lives of vulnerable people across Stockport every day. It also means being part of a forward-looking, thriving organisation that prides itself on being a great place to work.

We have a vacancy for a Housing Support Officer to provide intensive, personalised support to customers with a wide range of needs, including those with complex challenges and facing multiple forms of exclusion.

A key focus of this role will be leading support for customers affected by hoarding behaviours, helping them to declutter & organise their homes and develop practical strategies to maintain a safe and manageable living environment.

The successful candidate will assess risk and work effectively with in-house teams and external statutory and voluntary agencies such as Social Care and Probation Services to achieve the best outcomes for customers.

We are looking for someone with experience supporting vulnerable individuals in a hands-on, practical capacity, empowering customers to sustain their tenancies, improve their mental health, and achieve positive life outcomes. The role requires passion, self-motivation, persistence, and determination to engage and support customers with complex needs, particularly those who require guidance and practical support to address hoarding behaviours.

Strong IT skills are essential to effectively manage caseloads and use Microsoft packages, along with experience in accurate and clear recording of customer interventions.

A full driving licence and access to a vehicle are required.

If you would like to informally discuss the Housing Support Officer role please contact Emma Ferguson, Housing Support Team Leader on 07966 730599 or email emma.r.ferguson@stockporthomes.org

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on SKylight terms and conditions.

The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We strongly recommend an early application as we will be interviewing throughout the duration of the role being open and reserve the right to close the role early if we successfully appoint.

Closing date: 1st December 2025
Interview date: 8th December 2025

Housing Support Officer