Come and make a difference at Karbon as a Supported Housing Assistant

We’re looking for a passionate and capable individual to join our Supported Housing Team (Leazes Homes) as a Supported Housing Assistant. In this role, you’ll help deliver high-quality housing services that make a real impact on our customers’ lives.

About the role
You’ll provide essential administrative support to the team — from maintaining accurate records and managing mail merges to processing invoices and handling related queries. You’ll also be a key point of contact for customer enquiries about our in-house services, including alarms, telecare, aids and adaptations, and wider organisational support.

Beyond the desk, you’ll support colleagues with home visits, cover during staff absences, carry out scheme and estate inspections, assist with anti-social behaviour cases, and take part in community events — helping us stay connected to the people we serve.

About you
You’re a strong communicator with excellent organisational skills and the ability to manage your workload effectively, even when working to tight deadlines. While you’ll be part of a supportive team, you’ll also need to work independently and be confident carrying out lone working in the community and in customers’ homes.

Experience in social housing, housing legislation, or welfare reform is a plus, but not essential. What matters most is your commitment to delivering great service and making a positive difference.

A full UK driving licence and access to a vehicle for work is essential.

Working With us
You’ll be part of our Supported Housing Services Team, led by the Team Manager Sarah Walker and Supported Housing Manager, Paul Wailes. If you’d like to know more about the role, feel free to reach out to Paul Wailes on paul.wailes@karbonhomes.co.uk

Key Details

• Supported Housing Assistant - Permanent Role
• Salary is £25,524 per annum plus a Karbon car payment of £2,317 per annum
• Location: Gosforth
• Regular travel will be required
• 37 Hours per week with some agile working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.

Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:

• 26 days annual leave (rising to 31 after 3 years)
• Birthday leave
• Occupational pension
• Health cash plan
• Flexible benefits pot
• Access to funding for qualifications, conferences, and learning events

Ready to Apply?
If this sounds like the role for you, apply now via our website:– https://www.karbonhomes.co.uk/careers/

Key dates

Closing date for applications - Monday 10 November 2025

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date - To be confirmed

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.