We have an opportunity for an Income officer to join our Customer Accounts team in Bristol.
This is a full time permanent role with a mix of customer visits, home and office working.
We are offering a starting salary of £30,000 - £35,000 per year.

The role:
As an Income Officer you will be working directly with our customers to manage their accounts, provide payment solutions and take appropriate action to recover outstanding debts.
You'll take a proactive approach to prevent customers from falling in to arrears, negotiating repayment arrangements, monitoring payment plans and working closely with internal teams and external agencies to make sure they receive the right advice and support.
You'll be on standby to visit customers in their home as well as occasionally preparing paperwork for legal cases and attending court hearings.

About you:
To be an Income Officer at SNG you will need strong communication skills and the ability to advise customers sensitively on financial matters and arrears management.
You'll have a knowledge of welfare benefits, arrears management, debt recovery processes and income collection.
You will also need:
* The ability to work collaboratively with colleagues, managers and external partners
* A high level of IT literacy
* Strong organisational and time management skills
* The ability to manage a caseload effectively
* The ability to be office based and undertake regular customer visits, you'll need access to your own car and a full driving licence
A DBS check will also be undertaken for the successful candidate.
Interviews will take place on the 24th and 25th November.

What we can offer you:
As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
* 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
* Chance to buy or sell holiday as part of our flexible benefits package
* 3 additional Wellbeing days and 2 paid volunteering days
* Generous matched pension scheme up to 12% and Life cover at 4x salary
* Enhanced maternity/adoption pay
* Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
* Options for private medical insurance, dental insurance and critical illness cover
* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we have over 200,000 customers, provide over 85,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength enables us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more.