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Job Title
Relief Concierge
Organisation
Orwell Housing Association Ltd
Job Description
Relief Concierge – Whitworth House, Cambridge
£12.83 per hour (£26,676.25 FTE)
Relief hours to cover absence, training and holiday
Ref: WH023

Join Our Compassionate Team!
Are you passionate about making a difference in people’s lives?

Do you have a caring nature and a desire to support others when they need it most?

If so, we’d love to hear from you!

About you

As part of the role, you will…
  • Be responsible for ensuring that during the night our customers feel safe and supported.
  • Support our customers to manage risk and respond to any concerns of behaviour that may be causing risk or breaching their occupancy agreement.
  • Undertake building health and safety checks throughout the night with some minimal cleaning and housework.
  • Spend time getting to know our customers and be a contact for them should they want reassurance during the night.
  • Manage any visitors that may come to the service and dealing with any behaviours that break the house rules.
  • Work as part of the wider team by undertaking admin tasks and ensuring records are completed so we have a seamless service.

    Our ideal candidate will have:
  • Proven relevant work experience within this field or security/concierge work.
  • Previous experience of working in a customer-facing environment, dealing with difficult and complex situations.
  • Previous experience of working alongside vulnerable customers is desirable.
  • Experience working within a team and independently.

    Person Specification:
  • GCSE Maths and English (Grade 9-4 / A-C or equivalent)

    Interview Date: To be confirmed

    Before applying…
    Orwell is committed to safeguarding and safer employment and the principles of empowerment.

    Please note Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

    This post is subject to an enhanced DBS check.  All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

    The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

    Apply with Confidence

    Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

    We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you’re excited about this opportunity but don’t meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we’re looking for.

    We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

    If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling 01473 228782 or emailing work@orwell-housing.co.uk.

    Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws.  Please see the Privacy Notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

    By applying to this job you agree you have read, understand and accept the content of the Privacy Notice – https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

    For additional recruitment documents, policies and career guidance, check our career hub - Career Hub | Orwell Housing

    • Job Summary
    • Location

      Whitworth House - Cambridge

    • Organization

      Orwell Housing Association Ltd

    • Job Type

      Care and Support

    • Salary

      12.83 per hour

    • Closing Date

      23/02/2026

    • Reference ID

      36425

    • Documents

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