Come and make a difference at Karbon as a Customer Accounts Officer (Support)
We're looking for a passionate and customer-focused individual to join us as a Customer Accounts Officer (Support) within our Customer Accounts Team. This is a fantastic opportunity to help customers sustain their tenancies, maximise their income and access the support they need, while contributing to a service that makes a real difference to people's lives every day
About The Role
You'll play a key role in delivering a high-quality income management service, working closely with customers to identify effective payment solutions and prevent rent arrears from escalating. You'll support customers through a range of channels, building positive relationships, understanding individual circumstances and helping them access the right support at the right time.
Working collaboratively with colleagues, partner agencies and stakeholders, you'll help deliver excellent outcomes for customers while supporting a culture of continuous improvement, innovation and service excellence.
About You
We're looking for someone who is passionate about delivering great customer service and making a positive impact in local communities.
You'll have experience of working collaboratively with colleagues and stakeholders to deliver excellent services, alongside strong communication and organisational skills. You'll be confident making decisions, managing competing priorities and building positive relationships with customers, even in challenging situations.
Knowledge of social housing, income management, welfare benefits or tenancy support would be beneficial, together with a commitment to our values of openness, inclusion, collaboration and innovation.
Working With Us
You’ll be part of our Customer Accounts Team, led by Ben Watson. If you’d like to know more about the role, feel free to reach out to Ben at Ben.Watson@karbonhomes.co.uk or on 07939 064165.
Key Details
Customer Accounts Officer (Support) – permanent role
Salary is £37,363 per annum plus a Karbon car payment of £2,405 per annum
Location: Stanley
Regular travel will be required
37 hours per week with agile working
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.
The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.
Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:
26 days annual leave (rising to 31 after 3 years)
Birthday leave
Occupational pension
Health cash plan
Flexible benefits pot
Access to funding for qualifications, conferences, and learning events
We love seeing the real you in your application. It’s fine to use AI tools for things like polishing grammar or improving formatting—but your CV and supporting statement should still reflect your own skills, experience, and personality, so we do not accept applications that are fully generated by AI without your own input.
Key Dates
Closing date for applications
Sunday 23 August 2026
We may close the advert early if we receive a high volume of strong applications—so don’t wait too long to apply!
Interview date
To be confirmed
We’re Inclusive
We’re proud to be an inclusive employer. We welcome applications from people of all backgrounds, identities, and experiences. If you have a disability and meet the essential criteria, you’ll be guaranteed an interview. Need a reasonable adjustment to apply? Contact us at recruitment@karbonhomes.co.uk
A Note for Recruitment Agencies
We’re lucky to have a great Preferred Supplier List (PSL) in place, so we’re not looking for additional agency support right now. Thanks for understanding—we’ve got this covered!
