We are looking for an IT Business Analyst to join our IT and Digital Services team in a key new role at the Regulator of Social Housing (RSH).

At RSH we regulate for a viable, efficient and well governed social housing sector able to deliver quality homes and services for current and future tenants. We do this by setting standards and carrying out robust regulation, taking appropriate action where needed.

When you join us, you’ll be joining an organisation that gives you the opportunity to make a difference to people’s lives.

Job Description:
Having been through a significant period of growth, our next step is to review how we can get the most out of our business processes. The IT Business Analyst will play a key role in this, evaluating our business processes, identifying workflow processes and ensuring we’re making effective use of digital technology. The role will require to work across the business including supporting the Project Management Office, you will be responsible for determining and implementing future requirements through the analysis and review of systems and business processes, including input into detailed design phases for projects, as well as identifying areas for improvements and efficiencies leading through to business case recommendations.

The initial  focus will be the comprehensive review of our digital processes and workflows for M365 Dynamics, you will develop recommendations regarding process improvements, undertaking business process reviews and working closely with process owners. You will support change management, assessing impact, supporting end-users and producing UAT plans, as well as horizon scanning for new ways of working to improve our business processes.

Responsibilities:
As the successful candidate you should have strong knowledge of business modelling, mapping, change and analysis with proven IT business process analysis experience. You will have strong analytical and problem solving skills and will be a critical thinker, with a proactive approach and the ability to analyse complex processes, identify patterns and provide actionable insights and improvements.

General Information:

Why work at RSH?
At RSH, we offer a range of excellent benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme.

Our staff survey results consistently show that most staff think that the best thing about working at the RSH is the flexible and hybrid working and family friendly policies that support work life balance.

We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits.  Full information on this and our other fantastic benefits is available on our website.

Location
We operate a hybrid model of working with a mix of office and home working.

This role can be based out of any of RSH’s core offices in Manchester, Leeds, Birmingham and Bristol. Our Manchester and Bristol offices will be relocating during 2025/26, however will remain within the city centre. We offer a range of flexible working arrangements and staff can benefit from working from home for part of their hours. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.

Interviews
Interviews are expected to take place w/c 12^th May and will be held via Microsoft Teams.

Benefits and Salary
At RSH, we offer a competitive salary and a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.

Things you need to know

Application process

For more information on the role, please see the attached Role Profile.

To apply, please complete the online application form on the RSH careers site detailing your experience. We will also ask you to provide a supporting statement, detailing how you meet the criteria of the role, which will be used in assessing your application. Guidance on the application process is available on our website.

We carry out anonymous shortlisting as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

We are a Disability Confident Employer and guarantee an interview to disabled candidates who meet the minimum selection criteria, as part of this commitment.

We encourage applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits of a diverse organisation.