Job Details

Job Title

ICT Service Desk Manager (Maternity Cover)

Organisation

Salix Homes

Job Description

We are looking for a highly motivated ICT Service Desk Manager to join our award-winning organisation and support us to continue to achieve our ambitions and build on our achievements to date. We are recognised within our sector as an innovative organisation who continually challenges itself to think differently. From overhauling our whole ICT infrastructure, implementing a cloud-based CRM system, and automating our repairs service with our pioneering Chatbot, we have successfully transformed our housing services for a new era. Which has been recognised with accolades such as ‘Digital Landlord of the Year’ and previously being placed within the Top 5 Digital Housing Providers in the UK by Housing Digital.

We need someone who is experienced and talented to help us to continue to deliver an excellent user experience for our colleagues and our customers. This is a great opportunity for the right person to play a big part of our continued development and success.

The role - What I’ll be doing

Responsible for the delivery of an efficient and effective ICT Service Desk

Liaison with internal customers and external third parties

Supporting procurement of new suppliers

Line management of System Support Analysts and Service Desk Advisors

Maintenance of asset and application registers and documentation for ICT Service.

What we’re looking for

Experience of resolving problems at Tier 2 and above

Knowledge of data protection legislation and how it applies to ICT, including cyber security.

Experience of all/some of the following: Azure AD Connect, Conditional access, Microsoft stacks and related technologies.

Experience of working within a Cloud or Hybrid environment providing technical support.

Experience of liaising with third parties to effectively resolve ICT issues.

Good business awareness

Previous line management experience desirable.

What we offer as a company

Annual Salary of up to £44,711.

Up to 34 day’s holiday + bank holidays

Flexi Time

Flexible Working and Family friendly policies

Generous Defined Contribution Pension Scheme

Life Assurance worth 3 x annual salary

Health Cash Plan which also provides a range of discounts including discounted gym membership

An inclusive and positive colleague culture - Investors in People Gold accredited organisation.

Advocate of the Greater Manchester Employment Charter

Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at peopleservices@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

Please apply online Search results

Job Summary

Location
Organization
Salix Homes
Job Type
Temporary
Salary
up to £44,711
Closing Date
08/05/2025
Reference ID
35468
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Jobs

Job Title

ICT Service Desk Manager (Maternity Cover)

Organisation

Salix Homes

Job Description

Job Summary

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