Register | +44(0)1484 652606 | Email us

Jobs

Job Details

Job Title
Customer Engagement Co-ordinator
Organisation
Brighter Places
Job Description
Are you looking for a place to belong and help others find their way home? We’re looking for a Customer Engagement Co-ordinator to help make a difference every single day.

The role:
We are seeking a dynamic and organised Customer Engagement Co-ordinator to join our team at Brighter Places. In this role, you will be responsible for organising and facilitating resident engagement activities, including regular meetings, events, and surveys. You will maintain ongoing communication with our involved customers, ensuring their voices are heard and their feedback is valued.

We offer hybrid working but there is an expectation that you attend the office at least twice a week, and additionally as needed.

We value colleagues who consistently demonstrate and champion our values and who create positive relationships with colleagues, customers and stakeholders.

Although not an exhaustive list, key responsibilities include:

  • Plan, organise, and administer customer engagement events, including Resident Engagement Panels, surveys, community meetings, focus groups, and workshops.
  • Coordinate logistics such as venue booking, catering, and promotional materials, ensuring events are inclusive and accessible to all residents.
  • Support business leads in collecting customer feedback, summarizing this information, and providing summary and insight reports. Analyze survey results to identify key trends and areas for improvement.
  • Work with the Communications Team to promote engagement opportunities through various communication channels, including newsletters, social media, and community noticeboards.
  • Build positive relationships with residents to encourage active participation.

    About You:
    At Brighter Places, we value and nurture talent, welcoming both experienced professionals and those with the right attitude and determination who are looking for get their foot on the ladder. No matter who you are, where you’re from, or the journey you’ve been on so far, we’ll welcome your unique experience and perspective – and help you find your brighter future.

    For this role we are looking for individuals who have:

  • Knowledge and experience of working in a customer focused environment
  • Proficient in providing administrative services to a high standard.
  • Excellent communication and interpersonal skills with a variety of audiences.
  • Highly organised.
  • Discrete and maintains confidentiality and handles sensitive information with care.
  • A flexible approach to working hours to support resident engagement or community development events.
  • Ability to travel independently to attend customer events. Pool cars are available.

    A basic DBS check will be obtained upon successful appointment of this role.

    Please review the full role profile on our website and then apply via our online application form: Customer Engagement Co-ordinator - Brighter Places

    • Job Summary

    Request a call back

    Phone Icon

    Would you like to speak to a member of our team?

    Just submit your details and we will be in touch shortly.

    I would like to discuss:

    Fields marked with an * are required

    Connect with us

    • Housing Diversity Network
    • 30 Manor Row
    • Bradford
    • BD1 4QE

    Explore

    HDN

    HDN Newsletter

    Copyright © Housing Diversity Network | All Rights Reserved

    Design By