We're on the lookout for a people-focussed Sustainability Liaison Officer to join our team and help guide customers and communities on our journey to net zero.  If you’re great at building relationships and creating trust, this could be the role for you!   You’ll be the go to contact for our customers whose homes are part of our retrofit and energy efficiency programmes of work – explaining what’s happening, offering support and making sure that they feel informed and reassured every step of the way.   You'll also lead customer engagement around retrofit works and help raise awareness of energy efficiency and innovative technologies.

We believe work is something you do, not somewhere you go so if you want to work for a company who are truly flexible and where you are valued then this could be just what you are looking for!

What we’re all about

You might think of Yorkshire Housing as ‘just’ a housing provider. We own and manage nearly 20,000 homes (and counting) across Yorkshire and our mission is to make it possible for current and future customers to have a place they’re proud to call home. We’re all about the customer, and our service doesn’t stop once the keys are in the door.

As we push forward our decarbonisation plans, and develop a sustainable portfolio of properties that are fit for the future, we need our customers to understand our approach and be ready for the changes that are to come. So you’ll be at the heart of engaging and communicating with them about retrofit works, and gathering important data along the way.

If you're driven by a desire to help the environment and have a knack for explaining things in a clear, friendly way, this role offers a real chance to make a positive impact. We're looking for someone who enjoys being on the move, meeting people across Yorkshire, and building trusted relationships with our customers.

What you’ll be getting up to

No two days will be the same! You’ll be focusing on engaging with customers, raising awareness, and making energy efficiency and retrofit works simple and easy for everyone to get on board with.   You’ll report into our Sustainability Lead and work in collaboration with our assets, homes and place teams to support our customer journey.

You’ll put customers at the centre of our energy efficiency projects—building trust, offering reassurance, and making the whole process feel easy and stress-free.

To help with that, you’ll create guides and materials in different formats, so we can reach as many customers as possible and make sure there’s always support available.

Being customer obsessed, you’ll also get out and about across the Yorkshire region, attending workshops and meetings, answering questions, tackling concerns, and offering advice to help customers reduce their energy use and feel more confident about the changes happening in their homes.  When you’re not on the road you’ll be able to work from home or from one of our amazing shared workspaces.

Training’s a big part of the role too. You’ll run sessions for customers and colleagues, helping them understand the bigger picture around decarbonisation and the climate crisis.

Alongside our Sustainability Lead, you’ll help build and maintain partnerships with organisations that share our goals and keep an eye out for any funding opportunities that can help us do even more.

Sound like the perfect fit? There’s plenty more info in the Role Profile if you’re ready to dive in!

Who are we looking for? 

We’re looking for someone who’s great with people and has a real passion for sustainability.

This role in return will give you purpose and meaning, and you will take it forward.

The below would also be great too –

• Experience of leading on customer engagement.


• Knowledge and experience of environmental and sustainability regulatory frameworks


• Excellent communication and interpersonal skills. Communicating confidently, effectively and empathetically with people, with the ability to explain complex issues simply without diluting the meaning.


• Ability to manage, motivate and influence behaviours through excellent communication skills.


• Comprehensive IT experience especially in MS products (Including SharePoint & Teams) as well database software.


• Ability to work at pace and a can-do attitude


• Full UK driving license, able to drive and have access to a car for business purposes.

What’s in it for you… 

This is a full time, permanent role with a salary of £31,612.45 per annum for a 35 hour week, plus a  £2,000 per annum car allowance.  You’ll also get 26 days annual leave (rising annually to 31 days) plus Bank Holidays.

We offer a reward package to suit everyone. At YH, you can claim back for prescriptions, eye tests and more with our cash plan, make the most of a variety of retail discounts and take advantage of our pension scheme where we’ll match your contributions up to 9%, just to name a few.

Our people’s health and wellbeing are one of our top priorities, and you can make the most of our readily available wellbeing support package. This includes access to a library of free fitness classes, as well as an instant My GP service and free counselling sessions with a trained professional.

Find out more about our employment perks here!

Now you’re really interested?

At YH, we’re actively building a working environment that’s inclusive as well as diverse, where everyone can contribute their best work and be themselves. We believe difference is what makes us stronger and recognise the importance of our teams reflecting communities we serve, so we welcome and encourage candidates from all backgrounds for this role.

We know that not all candidates will meet every single requirement. If you’re experience looks a little different from what we’re looking for and you think you can bring value to the role, we’d love to learn more about you so please apply!

If you require any additional support with your application, or have any further questions please contact our fab recruitment team via email at recruitment@yorkshirehousing.co.uk

The fine print  

The closing date for applications will be Wednesday 28th May 2025, but we might close it early if we get lots of great candidates, so don’t hang around.

Please note this role is subject to a basic DBS check.

First stage interviews are expected to take place via Teams on 10th June 2025.

Final stage interviews are expected to take place in person in Leeds on 18th June 2025.