Full time, Permanent (37 hours per week, Monday to Friday)                                       

Recognised as a Sunday Times Top 100 ‘Best Places to work in the Public Sector’ employer, we have been awarded Investors in People (Gold) status and been named the UK’s Top Landlord after winning the 24Housing magazine vote.

We have an exciting customer services opportunity for the right candidate in our One Number Team. You will provide excellent telephone support to our customers, delivering comprehensive advice and guidance on all services delivered through Stockport Homes.

With experience of providing a customer focussed service, demonstrating excellent communication skills, both verbally and in writing, you must be capable of actively listening and empathising with customers whilst effectively managing call times in response to demand. A good level of education is essential, and you must work well under pressure with an exemplary, positive attitude and ability to solve problems creatively.

The roles require flexibility, great interpersonal skills and the ability to work accurately in a fast-paced environment, dealing with a range of enquiries.

The successful applicant will be required to provide occasional cover in our reception team.

The role will be office based during the probation period and hybrid thereafter.

If you would like to discuss the role, please contact Christophe McDermott at chris.mcdermott@stockporthomes.org

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing date: 1st June 2025

Interview Date: 6th June 2025

Customer Service Officer- One Number