Job Details

Job Title

Customer Service Officer - Reception

Organisation

Stockport Homes Group

Job Description

Permanent, Part-Time (18.5 hours per week)

Stockport Homes Group manages a 12,000 strong housing stock on behalf of Stockport Council. Providing high quality affordable housing is something we are passionate about;

We're looking for a Customer Services officer to join our driven and friendly team working in our busy reception area at our head officer Cornerstone in the centre of Stockport town centre.

Our customer service officers are often the first point of contact for our customers, making them crucial to delivering a first class customer experience.

This is a fantastic chance for someone to join our award winning, successful business and really put their talents to the test.

The successful candidate will:

Help us to create a friendly, relaxing and professional environment.

Build strong rapport with reoccurring customers.

Provide exceptional and efficient customer service to everyone who visits.

Answer queries in a caring and helpful way, making sure everyone feels valued.

You will need to be very customer focussed, have excellent written and verbal communication skills a working knowledge of IT and Microsoft Office applications and have a real interest in supporting people who are often in difficult situations.

This is a part time position working 18.5 hours per week Wednesday – Friday between the hours of 8.30am – 5pm.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 13th June 2025

Interview Date: 20th June 2025

Customer Service Officer- Reception

Job Summary

Location
Stockport
Organization
Stockport Homes Group
Job Type
Permanent, Part Time (18.5 hours per week)
Salary
£12,792 (pro rata of £25,584)
Closing Date
13/06/2025
Reference ID
35600
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Job Title

Customer Service Officer - Reception

Organisation

Stockport Homes Group

Job Description

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