We’re looking for a Housing Officer who will provide a proactive customer-focused service to tenants and our communities to ensure that properties are maintained and tenants are comfortable in their surroundings. You will develop effective relationships internally and externally to enable a proactive and non-judgmental tenancy management service to our customers and assist with benefits entitlement and claims. You will be used to keeping up to date with legislation, regulatory requirements and best practice and play a key role in achieving our objectives to provide homes and services that transform homes, lives and communities. You’ll be on hand to help customer to manage their tenancies and comply with the tenancy agreement and provide a culturally sensitive response to the needs and expectations of all customers.

With experience in a similar housing environment, you will be accustomed to managing rent arrears control and liaising with customers to encourage productive financial management.

This is an exciting opportunity for a highly motivated, customer-focused person who has a genuine passion and demonstrable experience of delivering quality services. Being respectful and inclusive to colleagues and customers will be important to you. You will be highly motivated and will have experience of delivering of housing management in a fast-paced environment. Due to the nature of the role, it is essential that you have a full, UK driving license and access to a vehicle.

We're looking for a good communicator, you will have the ability to adapt your communication style to suit individual needs and will demonstrate a positive attitude, that align with our values and ethos.

INDLOW

The Benefits

We offer a range of great benefits including:

The Benefits

6 months full / 6 months half pay sick leave & enhanced maternity & paternity leave

Health and Wellbeing Support including an EAP and free counselling

Employee perks via Perk box

Learning and development support helping you progress in your career

Commitment to Equality, Diversity and Inclusion

Working for an SME means direct access to leadership, less bureaucracy, more impact.

Please click on the link below to apply:

Current Job Vacancies - Arawak Walton Housing Association