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Job Title
Housing Income Management Advisor
Organisation
Bromford
Job Description
Location: Yate, Bristol (BS37)
Contract: 8–9 Month Fixed-Term Contract
Workstyle: Roaming
Closing Date: 24 July 2025 (Please note: this role may close early depending on the volume of applications)

If you're passionate about delivering excellent customer service and making a real difference in people’s lives, you belong at Bromford.

We’re looking for a dedicated Income Management Officer to join our friendly and high-performing income management team. You’ll support customers in managing their income, accessing benefits, and sustaining their tenancies.

Key Responsibilities

  • Customer Account Management: Take responsibility for a patch of customer accounts, working towards positive financial outcomes.

  • Customer Support: Offer guidance on income collection, benefits, and income maximisation.

  • Income Recovery: Lead proactive efforts to recover income and meet agreed targets.

  • Data Monitoring and Analysis: Track income performance and use data insights to improve outcomes.

    What We’re Looking For

  • Housing Sector Experience: A background in income-related roles within housing is essential.
  • Strong Communication Skills: Able to engage clearly and confidently with customers and stakeholders.
  • Target-Oriented: Motivated by achieving results and performance objectives.
  • Independent and Resourceful: Able to work autonomously and solve problems effectively.

    Why Join Bromford?
    We believe that everyone deserves a safe and secure home, and your work will directly support that mission. At Bromford, you’ll be part of a values-led organisation where your contributions truly matter. Every customer is unique, and we value the unique strengths each team member brings to their role.

    Interviews will take place at our Chipping Sodbury office.
    For more information, please refer to the full job description attached to this advert.

    Ready to apply?
    Submit your application today. Early applications are encouraged, as we may close the advert ahead of the listed deadline if we receive a high volume of interest.

    • Job Summary
    • Location

      Bristol

    • Organization

      Bromford

    • Job Type

      Fixed term contract

    • Salary

      £32,800

    • Closing Date

      24/07/2025

    • Reference ID

      35698

    • Documents

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