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Job Title
Support Worker
Organisation
Orwell Housing Association Ltd
Job Description
Support Worker – Waveney Area
£13.24 per hour
19 hours per week; Permanent
Flexible working pattern
Ref: LP015

Join Our Compassionate Team!

Are you passionate about making a difference in people’s lives?

Do you have a caring nature and a desire to support others when they need it most?

If so, we’d love to hear from you!

Posts restricted to females only. Schedule 9 (part 1) of the Equality Act 2010 applies

Due to the remote location of the service, a full driving licence is essential.

You will be part of the team delivering our Domestic Abuse Services which include safe accommodation services (refuge) and community-based services (early help and outreach), ensuring that our customers receive an excellent level of support that uses a strengths-based and trauma informed approach and centered around their aims and aspirations. You will work alongside our customers to ensure that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives and improve their safety and wellbeing.

About you
  • You will be central to ensuring that our customers have an outcomes based safety and support plan in place that meets their aims and aspirations.

  • You will support our customers to manage risk and take positive risks to enhance their wellbeing working alongside other support agencies to ensure a holistic approach.

  • You will be involved in referrals, risk assessing and supporting the team to ensure that our customers, colleagues, and our buildings are safe by adhering to good practice, legislation and safeguarding procedures.

  • You will be actively engaging with our customers and wider stakeholders to ensure that the service thrives and delivers to our best ability.

  • You will support our customers to link into the local community, to gain new networks and opportunities through volunteering, training and work.

  • You will be a strong advocate for our customers through getting to know them and recognising them as experts through their lived experiences.

    Our ideal candidate will:
  • Be a strong advocate for our customers through getting to know them and recognising what they have experienced.
  • Have relevant experience within this field of work.
  • Be able to deal with often difficult and complex situations.
  • Work alongside vulnerable customers.
  • Support and safety planning experience.

     More reasons to apply…
  • 22 days annual leave (pro rata) plus bank holidays.
  • Free DBS checks.
  • Cashback Health plan.
  • Access to Blue Light Card – membership fees applies.
  • Ongoing training and development & opportunities to progress in your role through the Orwell Academy
  • Wellbeing programme.

    Person Specification:

  • GCSE Maths and English (Grade 9-4 / A-C or equivalent)
  • A full driving licence is essential.

    Interview Date: To be confirmed

    Before applying…

    Orwell is committed to safeguarding and safer employment and the principles of empowerment.

    Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

    This post is subject to an enhanced DBS check.  All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

    The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

    Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

    If there’s a barrier to you applying for any of our roles, we’d like to remove it so please get in touch with our Talent team either by giving them a call (01473 228782) or emailing work@orwell-housing.co.uk.

    Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws.  Please see the privacy notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

    By applying to this job you agree you have read, understand and accept the content of the Privacy Notice – https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

    For more information and career guidance, check our career hub.

    • Job Summary
    • Location

      Norwich, Norfolk

    • Organization

      Orwell Housing Association Ltd

    • Job Type

      Care and Support

    • Salary

      13.24

    • Closing Date

      31/07/2025

    • Reference ID

      35699

    • Documents

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