Come and make a difference at Karbon as a Customer Care Coordinator

We are looking to appoint an enthusiastic individual for the role of Customer Care Coordinator within the Sales, Lettings and Customer Care Team. The successful candidate will collaborate and work with colleagues within the Sales, Lettings and Customer Care Team and across the business, while supporting a culture that delivers results and service excellence to promote the Karbon values and brand.

About the role

Due to existing growth of the organisation, we have this exciting opportunity, for a Customer Care Coordinator to join our growing team. The role will give the successful candidate experience of contributing towards providing an excellent journey for our customers whether they are buying or renting a new home.

About you
We are looking for an enthusiastic Customer Care Coordinator with a customer focused approach and a desire to provide the best possible journey for our customers. The successful candidate will have excellent IT skills and be competent in all Microsoft Office packages including Word, Excel and Outlook. You will have strong written and verbal communication skills, with exceptional organisational skills and attention to detail.

About our team
The successful candidate will work in our Sales, Lettings and Customer Care team led by the Head of Sales, Lettings and Customer Care. If you require further information about the role, please contact Sarah Whitworth, Sales, Lettings and Customer Care Manager on sarah.whitworth@karbonhomes.co.uk

Key Information
It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

Customer Care Coordinator – permanent role

Salary is £29,238 per annum

Based at our Stanley office

Some travel will be required between offices

37 hours per week with some homeworking available

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.

We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates

Closing date for applications - Sunday 27 July 2025

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date - Thursday 7 August 2025

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

If you need a reasonable adjustment to apply for any of our career opportunities, then please contact recruitment@karbonhomes.co.uk