Job Details

Job Title

Income Recovery Assistant

Organisation

Broadland Housing Association

Job Description

Income Recovery Assistant

Agile Hybrid Homeworking with office base in Norwich

Part time, 18 hours per week (Tuesday to Thursday)

Starting Salary at £13,148 per annum (pro rata), with future progression opportunities to £13,987 (pro rata).

12 Month Contract

About the role
We have an exciting opportunity for an Income Recovery Assistant to join our hard-working team. This role plays a key part in the success of Broadland Housing Association, supporting our Income Recovery Team as well as collecting and processing former tenant accounts, sundry debtors and all other aspects of income recovery / collection.

Some of the main duties of the role will be:

Providing administrative support to the Income Recovery Team.

Assist with maximising rental income and minimising rent loss.

Managing former tenant arrears balances and collection of outstanding debts owed to Broadland Housing Association.

For full details on the role, please see the job description.

About you
We are looking for an enthusiastic and motivated individual, with a positive and can-do attitude, who is organised and able to prioritise with minimal supervision. The ideal candidate will have a minimum of 5 GCSE’s (Grade C / Level 4) or equivalent in Mathematics and English, an understanding of Housing Benefit, Universal Credit and other benefit payments. A strong administration background with experience of using Microsoft packages is essential as well as communicating with internal and external customers.

A driving licence would be beneficial as travel may be required. The successful candidate will be required to undertake a Disclosure and Barring Service (DBS) check.

All team members and colleagues working for Broadland will always be expected to act in a manner that is consistent with our corporate values and behaviours, as detailed in the job description.

About Us
Broadland Housing Association offers more than 5,700 quality homes across Norfolk and North Suffolk believing that everyone deserves a home that meets their needs; we offer a caring, effective and high-quality service that is fair to everyone. We are one of the top 25 Housing Organisations to work for in the UK and feature in the top 50 organisations to work for in the East of England.

Our team are provided with the digital tools to work from home as well as a supportive and flexible understanding of the challenges this sometimes presents. We are a Hybrid Homeworking employer - with a 60/40 split (60% home/up to 40% office). As the role requires attendance at Broadland premises candidates must live within a 75-minute commute of their office location (Norwich). Full details can be discussed at the interview process.

We offer staff many great benefits such as:

Enhanced annual leave starting from 22 days, increasing each service year up to a maximum of 27 days per annum, plus a day off for your Birthday, a Volunteering Day and a Personal day!

Generous contributory pension scheme!

Access to an Employee Assistance Programme to support you when you need it!

Health Cash Plan – claiming for things such as Eye Test and Prescriptions as well as many other wellness and money saving perks!

Opportunity for an Annual Bonus

Lots of Training Opportunities!

And many more – Please see our Benefits Document available on our website!

For full details or to apply, please visit our website: https://www.broadlandgroup.org/about-us/work-for-us/current-vacancies/ or contact our recruitment line on 01603 750109 and leave a message or email recruitment@broadlandgroup.org and we will get back to you.

Closing date: Midnight on Tuesday, 30 June 2026

Job Summary

Location
Agile Hybrid Homeworking with office base in Norwich
Organization
Broadland Housing Association
Job Type
12 Month Contract
Salary
Starting Salary at £13,148 per annum (pro rata), with future progression opportunities to £13,987 (pro rata)
Closing Date
30/06/2026
Reference ID
36924
Documents
◉ JD - Income Recovery Assistant - June 2026

Jobs

Job Title

Income Recovery Assistant

Organisation

Broadland Housing Association

Job Description

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