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Job Details

Job Title
Customer & Culture Manager
Organisation
South Lakes Housing
Job Description
Purpose of the role

To provide strong operational leadership across Customer Services, Independent Living, Complaints and Resident Engagement, ensuring services are high performing, compliant and deliver consistently positive outcomes and experiences for residents.

The postholder will lead delivery of organisational priorities, drive service improvement and ensure resident feedback, performance insight and regulatory requirements are translated into excellent day-to-day services.

For more details and how to apply please visit our current vacancies page here: https://www.southlakeshousing.co.uk/our-current-vacancies/

Applications for this role close by 5pm on Friday 31st July 2026

Your Home, Our Community

Job Summary

  • Location

    Bridge Mills Business Centre, Stramongate, Kendal LA9 4BD

  • Organization

    South Lakes Housing

  • Job Type

    Full-time (37 hour week)

  • Salary

    Up to £60,564 per annum

  • Closing Date

    31/07/2026

  • Reference ID

    37008

  • Documents

    Customer and Culture Manager - Job profile

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