Full Time - 35 Hours per week

Poplar HARCA is an award-winning housing and regeneration organisation with a national reputation for innovative urban and social regeneration.

An opportunity has arisen within our Compliance team for a Resident Experience Assistant.

The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience. They play a crucial role in delivering a fast, efficient, and value-for-money service that consistently achieves high levels of resident satisfaction.

Postholder's Responsibilities:

• Update systems, databases and trackers accurately, and in timely manner

• Collate information for complaints and access cases

• Organise, interrogate, and update data in accordance with Poplar HARCA’s policies and procedures

• Raise orders in line with the organisation’s policies, procedures and obligations

• Liaise with residents, internal teams, contractors and solicitors

• Respond to emails and administrative service requests from contractors, suppliers, solicitors and colleagues

• Prepare routine correspondence, ensuring that replies are chased and monitored effectively

• Organise and log incoming correspondence

Skills & Experience:

Can use MS Word, Excel and Outlook effectively
Can understand and apply numerical data
Has worked in a similar role with a similar level of responsibility
Has worked in repairs within social housing (desirable)
Has updated systems, databases, and trackers
Closing Date: Friday 2nd October 2026 (5.00pm)

Apply Here: https://poplarharca.current-vacancies.com/Jobs/Advert/4330491?cid=3434