Customer Service Officer - Customer Experience Hub
Organisation
Stockport Homes Group
Job Description
Permanent, Full time (37 hours, Mon - Fri)
We’re looking for a customer-focused individual to join our busy Customer Experience Hub as a Customer Services Officer.
You’ll be the first point of contact, handling high volumes of telephone calls and digital enquiries, providing advice on housing services such as repairs, tenancy and neighbourhood issues. You’ll work in a fast-paced environment, delivering excellent service, resolving queries at first contact where possible, and supporting vulnerable customers with empathy.
About you:
Experience in a customer service or contact centre role
Strong communication and problem-solving skills
Able to manage high workloads and competing priorities
Confident using IT systems
Positive, resilient and customer-focused
What we offer:
Full training and support available
Hybrid working – enjoy the flexibility of working from home two days a week, with three days in the office following successful completion of your probation period.
Generous annual leave entitlement
Local Government pension
Health cash plan and retail discounts
Start Here. Go Anywhere.
A Customer Service Officer role could be the start of something bigger. You’ll meet people, solve real problems and quickly gain an insight into all the different services that make up a housing association.
No housing experience? No problem!
If you’re great with people, eager to learn and passionate about making a difference, we’ll help you build the knowledge and skills you need. Whether your future takes you into housing, repairs, communities, digital services or even leadership, there are plenty of directions you could explore.
Bring your people skills and build your career with us.
For an informal chat, contact Christopher McDermott or James Osypiw on 0161 217 6016 (option 4).
The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.
This role will be on Stockport Homes Limited terms and conditions.
The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.
We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.
If you require any reasonable adjustments to complete your application, please contact the Recruitment Team on recruitment.shg@stockporthomes.org.
Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.
We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.
Closing Date: 8th November 2026
Assessment Centre Date: 16th November 2026
Job Summary
Location
Stockport
Organization
Stockport Homes Group
Job Type
Permanent, Full time (37 hours, Mon - Fri)
Salary
£27,274 - £29,071 per annum
Closing Date
08/11/2026
Reference ID
37286
Documents
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