Help customers get the right support, first time
At Plus Dane, you’ll help customers get the right support when they need it. As part of our busy frontline team, you’ll listen, solve problems and take ownership of enquiries, making a positive difference through every conversation.
Location: Merseyside, with a requirement to work from our Liverpool office for a minimum of two days per week.
Hours: Permanent, 35 hours per week.
Why join us?
Work that matters
Be the first point of contact for customers and help them access the services and support they need.
A supportive team
Work alongside colleagues who share information, support one another and focus on delivering a consistent customer experience.
Keep developing
We’ll support you to learn our services and systems, build your confidence and continue developing your career.
Your benefits
Alongside a competitive salary, you’ll receive:
What the role is really like
You’ll respond to a high volume of customer enquiries by telephone and through digital channels. Customers may contact us about a wide range of services, so you’ll need to listen carefully, explain information clearly and manage expectations professionally.
Some customers may be upset or dealing with difficult circumstances. You’ll listen with empathy, stay calm and use your judgement to resolve their enquiry wherever possible. If you need support from another team, you’ll make sure it reaches the right people while keeping ownership and letting the customer know what is happening.
Accurate record-keeping is an important part of the role. You’ll document enquiries and actions on our customer relationship management system, work across different systems and share feedback that could improve our services.
What you’ll be doing
Could this role be for you?
Your experience might come from housing, a contact centre, retail, hospitality, care or another customer-focused setting. What matters most is that you can communicate clearly, stay composed in a busy environment and take responsibility for helping customers.
What you really need
You’ll also need a good general standard of literacy and numeracy and a commitment to working in line with Plus Dane’s values.
Ready to make your next move?
If you’re ready to help customers, take ownership and make a difference through great service, we’d love to hear from you.
Apply to become a Customer Experience Specialist with Plus Dane.
About Plus Dane
Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. We help individuals and communities thrive by tackling social inequality, and our values guide how we work together, achieve for our customers, take ownership, learn and grow.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults and expect all colleagues to share this commitment.
If you need any adjustments to apply or attend an interview, please let us know.
Would you like to speak to a member of our team?
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