Summary:
We are looking for a Learning and Development (L&D) Administrative Support Apprentice to join our L&D team at the Regulator of Social Housing, for a fantastic apprenticeship opportunity.

The role will provide high quality administrative support to the team, whilst working towards a Level 3 apprenticeship in Business Administration. This role can be based in  either Manchester or Leeds. 

At the Regulator of Social Housing, we are in a period of change and transformation as from 1st April we have extended our remit, giving us additional powers and responsibilities around the importance of safe, decent homes for social housing tenants and of social housing landlords being transparent and accountable to their tenants.  As a result, this is a great time to join us and help us shape the organisation.

Job Description:
In this role you will provide effective and professional administrative support to the L&D team. This will include supporting the team to deliver objectives around training, digital design, room and training booking, planning and skills matrix data.  You will act as a first point of contact for the team, answering queries and will provide reports around training uptake and data.  You will support with course bookings and administer attendance records, as well as supporting the team with the rollout of cyclical learning plans.

The regulator is procuring a new learning system and will be developing a range of digital content to future proof the organisations learning options. This role will develop you in aspects of digital design, online content creation and best practice learning.

You will also be supported in your role to achieve a Level 3 qualification in Business Administration.

Responsibilities:
As the successful candidate you will have some previous experience in an administrative or customer service role, as well as a strong interest in learning and development.  You should have excellent attention to detail, with a friendly and professional approach to customer service and will be able to demonstrate a can-do attitude and creative thinking.

General Information:
Why work at RSH?
At RSH, we offer a range of excellent benefits including a 35 hour working week, 33 days annual leave and access to a defined benefit pension scheme.

Our staff survey results consistently show that most staff think that the best thing about working at the RSH is the flexible and hybrid working and family friendly policies that support work life balance.

We also offer access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening; and a range of other well-being focussed benefits.  Full information on this and our other fantastic benefits is available on our website.

Location
We operate a hybrid model of working with a mix of office and home working.

This role can be based out of RSH’s offices in Manchester or Leeds. Our Manchester office will be relocating during 2024/25, however will remain within the city centre. We offer a range of flexible working arrangements and staff can benefit from working from home for part of their hours. Most roles involve some travel within England between our offices, with some roles also involving onsite visits to social housing providers.

Interviews
Interviews are expected to take place in early October and will be held via Microsoft Teams.

Benefits and Salary
At RSH, we offer a competitive salary and a range of excellent benefits; full information is available on our website.

The salary for this role is a spot salary within the given range, which will normally be the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award. In addition, when the probation period is successfully completed, a performance related bonus may be awarded, based on appraisal ratings at the end of the qualifying appraisal year.

Things you need to know
Application process
For more information on the role, please see the attached Role Profile.

To apply, please complete the online application form on the RSH careers site detailing your experience. You can access the form here: https://careers.regulatorofsocialhousing.org.uk/Apply/QXB97e08wbGljYXRpb24gRm9ybSAtIE5vIExvbmRvbiAvIE5vIFRlbXBvcmFyeS1ub0QmSXw2Mnw2MDI5M
DR8MXx8RmFsc2V8MTczNXwzMzYxODE1fDA%3d?i=%2fhcJBqlEVQw%3d

We will also ask you to provide a supporting statement, detailing how you meet the criteria of the role, which will be used in assessing your application. Guidance on the application process is available on our website.

We carry out anonymous shortlisting as part of our commitment to Equality and Diversity and ensuring a fair and consistent approach to recruitment.

We are a Disability Confident Employer and guarantee an interview to disabled candidates who meet the minimum selection criteria, as part of this commitment.

We encourage applications from all sections of the community, irrespective of background, belief or identity, recognising the benefits of a diverse organisation.