• Do you thrive on motivating a team to give their best in customer service?


• Do you enjoy empowering people to find the best outcomes for customers?


• Are you driven by supporting and encouraging individuals to grow?

If yes – then this could be the perfect job for you! You don’t need to come with a knowledge of housing, as we’ll give you all the training you need to feel confident in the role. Due to the success of internal promotion, we’re looking for a strong people manager who can successfully balance performance management with motivation, to work as part of a small leadership team as a Supervisor within our Customer Service Centre.

You will be working 36 hours a week on shifts between 8.00am – 9.00pm Monday to Friday. Whilst hybrid working is in operation, there is a requirement for both home and office working, as you will be leading the team on a rotational basis,. Working alongside another Customer Service Supervisor and two Senior Officers, you will be actively involved in leading a team of 16 FTE Customer Service Officers. If you’re interested in a career within housing this is a fantastic opportunity.

At Salix Homes we are about so much more than just providing homes, we are committed to delivering inclusive services and are passionate about providing support to help our customers to ‘live, grow and thrive’ in our local community. We want our colleagues to “Be Salix” by living and breathing the culture, values and vision of our organisation.

This is an exciting opportunity to help lead the team in making a real difference to our customers, by placing them at the heart of everything we do. Dealing with inbound requests from customers for all aspects of their housing needs, no two days are the same!

The role - What I’ll be doing

• Providing effective leadership and management to a team of Customer Service Officers


• Professional and empathetic handling of escalated customer queries


• Undertaking creative recruitment and selection processes


• Providing supportive performance management


• Collaborating on the planning and delivery of training and coaching


• Adapting and reacting to resource demands to meet service delivery


• Distributing tasks utilising and developing the diverse skills of the team

We’re looking for someone who:

• Can provide direction and leadership to a multiskilled team as part of a wider leadership team


• Has a passion for delivering and improving the customer service we provide through training and coaching


• Has experience in making decisions independently, applying policies and discretion when needed


• Has excellent interpersonal skills, communicating with various stakeholders


• Can manage conflicting demands to meet deadlines


• Can be flexible with their approach to work

What we offer as a company

• Annual Salary of up to £37,336


• Up to 34 day’s holiday + bank holidays


• Restricted Flexi Time


• Structured hybrid working


• Flexible Working and Family friendly policies


• Generous Defined Contribution Pension Scheme


• Life Assurance worth 3 x annual salary


• Health Cash Plan which also provides a range of discounts including discounted gym membership


• An inclusive and positive colleague culture - Investors in People Gold accredited organisation.


• Advocate of the Greater Manchester Employment Charter

Salix Homes are proud to have been awarded membership to the Greater Manchester Good Employment Charter and we will constantly strive to improve working conditions for our colleagues
Salix Homes is an Equal Opportunities Employer and opposes all forms of unlawful or unfair discrimination. Our customers come from all walks of life, and so should we. As we’re interested in expanding our workforce diversity, we welcome all applications.

We’re proud members of the Armed Forces Covenant and Disability Confident scheme, we will therefore invite to interview any disabled candidates who demonstrate the minimum standards for the role. If you wish to be considered under as part of this scheme, please let us know by emailing us at peopleservices@salixhomes.co.uk

We want everyone to be able to perform to their best throughout the recruitment process so please let us know if you have any concerns or need any assistance or adjustments at any stage.

To apply please visit Search results (webitrent.com)