Come and make a difference at Karbon as a Head of Operations - Responsive Repairs

We are looking to appoint a suitably qualified and experienced individual for the role of Head of Operations – Responsive Repairs within our Property Services Team.

About the role
You will be responsible for the delivery of around 100,000 responsive repairs  across the North-East, leading a team of over 150 managers and trade colleagues to provide a high-quality, cost-effective repairs service that is valued by customers.

About you
You’ll be passionate about delivering excellent service to internal and external customers. Karbon Homes strive for top quartile performance so you must be passionate about ensuring repairs are completed on time and to a high standard first time around.

You’ll be managing a team of 9no Operational Team managers so we are seeking an experienced candidate with strong leadership and communication skills who is comfortable operating in a highly visible and demanding high-energy role. You’ll be a positive member of the Property Services management team encouraging and role modelling collaborative working across the organisation.

You will need to be comfortable working within an organisation which seeks to balance a strong business head with a social heart. You will be enthusiastic about the prospect of using your skills to help deliver the best outcomes for our customers.

About our team
The successful candidate will work in our Property Services team led by Andy Lessels, Assistant Director – Operations & Support Services. If you require further information about the role, please contact Andy on 07841 482 494 / andrew.lessels@karbonhomes.co.uk

Key Information
It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

• Head of Operations - Responsive Repairs – permanent role


• Salary is £66,150 per annum plus a Karbon car payment of £2012.09 per annum


• Location: Newburn / Greengates


• The Repairs teams are based out of both our Newburn and Greengates offices and it is expected that this role will have a presence in both offices


• 37 Hours per week with some homeworking available/flexible working

Enhanced DBS
We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.

Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.

We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates
Closing date for applications: 17th December 2024

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date: Interviews week commencing 13th January 2025

Shortlisting likely to take place by Friday 20^th December.

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

If you need a reasonable adjustment to apply for any of our career opportunities, then please contact recruitment@karbonhomes.co.uk