Support Worker
Reference Number:Closing Date: 2021-03-04
Organisation: Riverside
Location: Cambridge - CB1 1LA
Salary: £21,880.02
Riverside have an exciting new opportunity for a Support Worker, working full time, on a permanent basis. Who you’ll be helping Willow Walk are a specialist support centre for homeless people, dedicated to those who have experienced rough sleeping and long term homelessness. Our support network and accommodation provides a stable, safe and motivational atmosphere for our customers to make and sustain positive change. If you wish to read more about the scheme, please click here. What will you do? Plan and deliver a range of personalised support to customers, working with individuals and empowering them to achieve their goals and aspirations. Contribute to the day-to-day delivery of the service undertaking a range of administrative tasks and customer service responsibilities. Day to day Your usual responsibilities as a Willow Walk Support Worker will include: • Conduct regular planned reviews of support and risk, or following an incident/significant change in a customer’s circumstances to ensure the support plan and risk assessments remain relevant. • Resolve difficult and challenging situations in a sensitive and informed way, balancing the needs of the individual with responsibilities for the safety of the service. • Clean and prepare rooms as appropriate. • Assist customers with day-to-day support and tenancy-related matters. • Identify and promote opportunities for employment, education and training and support customers to remove barriers to accessing these opportunities. • Signpost customers to appropriate external support services, including interventions such as food banks and other community resources. For a deeper understanding of your responsibilities, take a look at the job description linked below. Does this describe you? You demonstrate a caring, flexible and non-judgemental approach and have excellent verbal and written communication skills with individuals from a variety of different backgrounds. You have an understanding of the barriers faced by vulnerable customer groups and experience working with individuals with complex needs as well as from different ethnic and cultural backgrounds. You are experienced in delivering structured support and risk management in a supported environment. You are not only able to work independently and use own initiative but within a multi-disciplinary team. You are proficient in the use of Microsoft Office programmes and comfortable with learning additional company specific systems where required. While by no means compulsory, it would be to your advantage if you have knowledge of the current benefit systems, housing regulations and how these impact locally as well as psychologically informed approaches to support. Click on the job description linked below to see a full list of our essential requirements. What’s in it for you? In return for your hard work and dedication, we offer you: • Access to ongoing personal career development opportunities • Pension Fund • Eye tests, glasses and lenses • Riverside Rewards scheme and app, providing valuable access to discounted benefits including high street and online savings • 25 days holiday per year Who are Riverside? We are one of the UK’s leading social housing and regeneration organisations. We are a group of not-for-profit and commercial companies with a charitable housing association at our core. Operating across 150+ local authorities in England and Scotland and housing 90,000+ people, we are fully committed to improving the lives of thousands of individuals and families. We seek to transform lives and revitalise neighbourhoods. Is Riverside for you? We want you to feel empowered and that your voice is truly heard. Being a company focused on people, we treat our customers with this same respect. We trust you to protect our customers, our people and our business and we see outstanding worth in those with the courage to take responsibility, innovate and find solutions. Your focus on performance and ambition is rewarded with development opportunities. With Riverside, you can achieve. If you’re thinking of joining us as a Support Worker, we’d love to hear from you. We encourage applicants from all sections of the community so that we can truly reflect the neighbourhoods in which we work. Please Note: Shortlisting for interviews will be decided on those who add information to the additional information section relating to the essential criteria of the job description. Interviews will be held via Microsoft Teams on 11th March 2021. Please Note: Riverside are putting in measures to protect candidates and our colleagues from Covid-19. Whilst we are still continuing to recruit for this position and other roles in the organisation we will be implementing virtual interviews. https://www.jobtrain.co.uk/riverside/displayjob.aspx?jobid=13929
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