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Job Title
Housing Manager (Communities)
Organisation
Colchester Borough Homes
Job Description
Permanent, Full Time, 37 hours per week, Monday to Friday.

Do you want to play a key role in shaping stronger, safer communities?

We’re looking for an exceptional Housing Manager to lead the operational delivery of high-quality housing and estate management services. This is a fantastic opportunity to play a key role in shaping safe, connected, and thriving neighbourhoods.

As a Housing Manager, you will be expected to demonstrate a personalised, customer-first approach. This involves taking ownership of issues, showing empathy and understanding towards matters that are important to residents, and developing innovative solutions that enhance service delivery and boost customer satisfaction. You will also need to bring expertise and experience in housing management, including a solid understanding of relevant legislation, arrears prevention, and anti-social behaviour procedures.

Key responsibilities of the Housing Manager:

  • Lead, manage and motivate a multi-disciplinary team through innovation and continuous improvement.
  • Delivering housing and estate management services within financial boundaries, ensuring that activities are carried out within agreed performance targets.
  • Anticipating the future needs of our customers and communities.
  • Define policies in line with changes in legislation and regulatory standards to provide customer oriented operating procedures, delivering a consistently high standard and integrated service.
  • Develop and sustain multi-agency partnerships across services by working with police, councillors, social services, primary care and other partner agencies, to ensure effective referrals and access to services for customers.
  • Ensure appropriate legal action is taken in line with pre-action protocol and CBH policies and procedures, in co-ordination with other teams and partners, to keep our customer safe and secure in their homes.
  • Effective customer complaint management.

    Benefits of working for CBH
    In return, we are offering a competitive salary, including excellent benefits, which includes:

  • Local Government Pension Scheme with a 20.8 % employer contribution
  • Excellent training, development, and progression opportunities
  • Annual leave entitlement of 23 days annual leave (increasing to 26 days after 5 years’ service), plus bank and public holidays and two extra company holidays during the Christmas period.
  • The opportunity to buy up to another 5 days holiday, subject to conditions
  • Access to the Employee Assistance Programme
  • Provision of a smartphone and laptop
  • Free parking (for when you’re in the office)
  • Discounted gym member - corporate membership rate at Leisure World and the Northern Gateway.
  • 1 Volunteering Day per year
  • Free Flu Jab
  • Agile Working at Colchester Borough Homes means having some flexibility about when, where, and how we work to best meet the needs of our role and service area.

    Other employee benefits include payment of a professional subscription, Free yearly eye tests plus a contribution towards glasses for VDU use.

    You can find out more about Colchester Borough Homes by visiting: www.cbhomes.org.uk

    For further details and to apply please visit Jobs  · Colchester City Council and click on 'apply via online portal' at the base of the page.”

    For more information please contact Jon Cowie, Head of Housing Management on 07973 637832

    Interview date to be confirmed.

    Equality & Diversity Commitment
    Colchester Borough Homes are an equal opportunities employer.  As part of our continued commitment to Equality and Diversity, and our workforce accurately reflecting the community we represent, we welcome applicants from all backgrounds, and applicants who have status as an individual with a physical or mental disability. We are a Disability Confident Employer and a Mindful Employer.  We also hold accreditations for Working Well, Investors in People Gold status and the Armed Forces Covenant.

    How to apply:

    Step 1 – Read the advert, Job Accountability Statement and Person Specification

    Step 2 – Click ‘Apply online’ below and complete the application form in full, ensuring that you indicate how you meet the criteria contained within the Person Specification

    Step 3 – Press ‘submit’

    • Job Summary
    • Location

      Colchester, Essex

    • Organization

      Colchester Borough Homes

    • Job Type

      Property job

    • Salary

      £42,208 to £46,749 Per year

    • Closing Date

      30/04/2025

    • Reference ID

      35454

    • Documents

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