Job Details

Job Title

Neighbourhood Housing Officer

Organisation

Karbon Homes

Job Description

Come and make a difference at Karbon as a Neighbourhood Housing Officer

We are looking to appoint a suitably qualified and experienced individual for the role of Neighbourhood Housing Officer in the Byker Team.

About the role
The successful candidate will positively support the Byker Team in the delivery of estate-based services including; Tenancy and Estate Management, Allocations and Lettings and low level Anti-Social Behaviour.

About you
You must possess a proven track record and have knowledge of current housing legislation.

In the role of Neighbourhood Housing Officer, you will act as a ‘key account manager’ for customers, acting as their link to the organisation and liaising with other teams to provide a consistent end-to-end customer experience. You will support the development and delivery of effective and high-quality housing services to general housing customers across Byker. You will work in line with related housing strategies and policies to ensure effective sustainment of tenancies and neighbourhoods.

About our team
The successful candidate will work in our Byker team led by Lynsey Hall, Head of Housing and Community. If you require further information about the role, please contact Lynsey on 07515369744 or by email at Lynsey.Hall@karbonhomes.co.uk

Key Information
It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

Neighbourhood Housing Officer – 18 months fixed term role

Salary is £35,117 per annum (pending pay award)

Location: Byker

37 hours per week with some homeworking available / flexible working

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.

Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.

We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates

Closing date for applications

Monday 5 May 2025

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date

Friday 16 May 2025

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

If you need a reasonable adjustment to apply for any of our career opportunities, then please contact recruitment@karbonhomes.co.uk

Job Summary

Location
Byker
Organization
Karbon Homes
Job Type
Full Time
Salary
£35,117 per annum
Closing Date
05/05/2025
Reference ID
35473
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Job Title

Neighbourhood Housing Officer

Organisation

Karbon Homes

Job Description

Job Summary

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