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Job Title
Support Worker
Organisation
Orwell Housing Association Ltd
Job Description
Support Worker – Hinde House, Norwich

£13.78 per hour; (£28,668.31 FTE)
22.5 hours per week; Permanent
Shift Patterns; 7:30am-15:00pm, 12:00pm-19:30pm, 15:00pm-22:30pm
Ref: HH0444

You will be part of the team delivering our housing related service to vulnerable women at Hinde House in Norwich.

Supporting women who are homeless or at risk of homelessness and who require a level of support before they are able to sustain their own accommodation.

You will ensure that our customers receive an excellent level of support that uses a strengths-based approach and centered around their aims and aspirations. You will work alongside our customers to ensure that they feel safe, happy with the service they are receiving and have the widest opportunities available to them to enhance their lives.

About you

As part of the role, you will…
  • Be central to ensuring that our customers have an outcomes-based support plan in place that meets their aims and aspirations.
  • Support our customers to manage risk and take positive risks to enhance their wellbeing working alongside other support agencies to ensure a holistic approach.
  • Be involved in referrals, risk assessing and supporting the team to ensure that our customers, colleagues, and our buildings are safe by adhering to good practice, legislation and safeguarding procedures.
  • Actively engaging with our customers and wider stakeholders to ensure that the service thrives and delivers to our best ability.
  • Support our customers to link into the local community, to gain new networks and opportunities through volunteering, training and work.
  • Be a strong advocate for our customers through getting to know them and recognising them as experts through their lived experiences.

    Our ideal candidate will:
  • Be a strong advocate for our customers through getting to know them and recognising what they have experienced.
  • Have relevant experience within this field of work.
  • Be able to deal with often difficult and complex situations.
  • Work alongside vulnerable customers.

    More reasons to apply…
  • 22 days annual leave (pro rata) plus bank holidays.
  • Reward and recognition awards.
  • Free DBS checks.
  • Cashback Health plan.
  • Access to Blue Light Card – membership fees applies.
  • Ongoing training and development & opportunities to progress in your role through the Orwell Academy.
  • Wellbeing programme.

    Person Specification:
  • GCSE Maths and English (Grade 9-4 / A-C or equivalent)
  • A full driving licence is desirable.

    Interview Date: Monday 2nd March 2026 – Friday 6th March 2026.

    Before applying…

    Additional employment documents: https://www.orwell-housing.co.uk/work-with-us/additional-employment-documents/

    Orwell is committed to safeguarding and safer employment and the principles of empowerment.

    Please notice Orwell Housing Association does not provide visa sponsorship. You must be eligible to work in the UK to apply. You will be required to provide the relevant right to work documentation if successfully appointed to the role.

    This post is subject to an enhanced DBS check.  All new arrivals to the UK must also provide a Statement of Good Conduct (SOGC).

    The definition of new arrival is an applicant who has worked or been resident overseas in the previous five years and this includes citizens of the UK who have worked or lived overseas for a continuous period of six months or more.

    Apply with Confidence

    Orwell is proud to be a Disability Confident Leader. We believe in creating an accessible and supportive environment, where every team member can thrive and contribute. Join us in our commitment to building a workplace that celebrates diversity and empowers all individuals to reach their full potential. We actively welcome applications from candidates with disabilities and are dedicated to making reasonable adjustments throughout the recruitment process to ensure equal access and opportunity for all.

    We know that diverse teams drive innovation and deliver better outcomes. Research shows that people from underrepresented groups often hesitate to apply for roles unless they meet every requirement. If you’re excited about this opportunity but don’t meet every listed qualification, we still encourage you to apply anyway. Your unique experiences, perspectives, skills and most importantly your alignment with our culture and values could be exactly what we’re looking for.

    We are committed to building an inclusive workplace where everyone feels valued, respected and supported to succeed.

    If there is anything that might prevent you from applying for one of our roles, we want to help remove that barrier. Please contact our Talent team by calling 01473 228782 or emailing work@orwell-housing.co.uk.

    Orwell Housing Association Limited collects and processes personal data in accordance with applicable data protection laws.  Please see the Privacy Notice - https://www.orwell-housing.co.uk/about-us/privacy-policy/

    By applying to this job you agree you have read, understand and accept the content of the Privacy Notice – https://www.orwell-housing.co.uk/about-us/privacy-policy/consent to the processing of your data as part of this application.

    For more information and career guidance, check our career hub.

    To apply for this vacancy please email your CV to work@orwell-housing.co.uk

    • Job Summary
    • Location

      Norwich

    • Organization

      Orwell Housing Association Ltd

    • Job Type

      Care and Support

    • Salary

      £13.78 per hour

    • Closing Date

      17/03/2026

    • Reference ID

      36509

    • Documents

      ◉ Job Description

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