Complaints Handling and Equality, Diversity, and Inclusion
This workshop is designed to increase the ability of the organisation and its people to
handle complaints appropriately, in line with the Equality Act and Housing Ombudsman guidance on vulnerability.
Learning Outcomes:
By the end of the session participants will:
Understand the requirements of the Equality Act 2010 in relation to complaints handling.
Understand how barriers can make it more difficult for minoritised groups during the complaints process.
Be more aware of stereotyping.
Be aware of what ‘vulnerability’ is and different vulnerabilities.
Practise listening skills.
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