Complaints Handling and Equality, Diversity, and Inclusion

This workshop is designed to increase the ability of the organisation and its people to handle complaints appropriately, in line with the Equality Act and Housing Ombudsman guidance on vulnerability.​

Learning Outcomes:

By the end of the session participants will:

About your trainer:

Picture of Colin Heyman

Colin Heyman

Colin is a skilled facilitator who has been working in the field of diversity, inclusion, and leadership for over 20 years. His passion for leadership and diversity arises from both his own experience and from a belief that improving leadership and diversity practice in organisations is vital to improving people’s lives. I also train facilitators in facilitation and group dynamics.

“My clients say that it is less the answers I give that are important to them, and more the questions I ask that get them to think and come up with their own solutions – giving them more insight into what is going on in their teams and organisations, and for them personally as well.”

Colin has worked with organsiations in the public, private and third sectors and with people from Boards to people working directly within communities. Some of the sectors he has worked in include housing, arts, higher education, local authorities and government.

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