Permanent

Full Time (37 hours per week)

We are a values driven organisation committed to achieving our mission of ‘One team, transforming lives’.

Working for us means you can make a difference to the lives of vulnerable people in Stockport every day. It also means you to be part of a thriving and forward-looking organisation that prides itself on being a great place to work.

We currently have an exciting opportunity for a Senior Housing Support Officer to join our team. In this role, you will work closely with the Team Leaders to ensure the consistent and effective delivery of services to customers who need additional support to sustain their tenancies and improve their wellbeing.

With experience in a similar environment, ideally supporting customers directly on the frontline, you will have the skills to engage confidently with both customers and colleagues, build positive working relationships, manage a varied workload, and make informed decisions under pressure.

You will manage your own caseload of customers with a range of additional needs, some of whom may require intensive support to maintain their tenancies and enhance their wellbeing. In addition, you will play a key role in supporting Housing Support Officers who work directly with customers, ensuring they are equipped to meet a wide range of housing support needs.

Auditing caseloads will be an important part of this role, helping to ensure that every customer receives the right level of support from the Housing Support Team. You will also gather and use customer feedback to help shape and improve the service we deliver.

As a Senior Housing Support Officer, you will be responsible for managing duty rotas to ensure there is always a consistent Housing Support Officer presence in the office to assist customers who present at Cornerstone.

A full driving licence and access to a vehicle are essential for this role.

If you would like more information about this position please contact Inclusion & Support Services Manager, Jay Makipour on 07929717572 or email jay.makipour@stockporthomes.org to arrange an informal discussion regarding this vacancy.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on SKylight terms and conditions.

The successful applicant's appointment will be subject to satisfactory enhanced clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing date: 3rd August 2025

Interview Date: 12th August 2025

Senior Housing Support Officer