Contract Type: 6 Month Fixed Term (Maternity Cover)                 

Contracted Hours: 35 hours 

Who we are

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

What we’re looking for from you to join our team

As an Income Officer you will maximise income collection and minimise customer debts to the Group through effective and varied contact methods, managing a caseload of accounts and representing Plus Dane at Court in connection to rent claims for possession.

You will promote Plus Danes rent first culture and contribute to the rent and debt recovery functions.

You will ensure that a responsive, professional and caring service of the highest standard is provided to customers at all times, as well as the achievement of performance targets in relation to collections and debt recovery.

As an Income Officer you will deliver the service within the boundaries of policy, legislation and statutory requirements.

What you’ll get in return:

We offer hybrid working and you will be working a 7-hour day between Monday – Friday.

You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme and generous shopping discounts. We also have a competitive company pension scheme, where we contribute 9% and our colleagues can contribute anything from 3% upwards.

From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year.  This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.

We actively encourage personal development and there are plenty of opportunities to progress your career as you join the team that has a career path to many other parts of our organisation. We also offer ongoing training in a variety of areas including formal qualifications.

If this sounds like the place for you APPLY!

* Please note this role requires the post holder to work in our Shepherd's Mill office once a week.

* Full UK driving licence required.

This vacancy may close early if we receive a high volume of applications.

If you need any adjustments to apply or attend an interview, please let us know.

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