Register | +44(0)1484 652606 | Email us

Jobs

Job Details

Job Title
Income & Specialist Housing Manager
Organisation
Ongo
Job Description











Job Title:

Income and Specialist Housing Manager		 Team:

Income and Specialist Housing Team
Service: Neighbourhoods Responsible to: Head of Neighbourhoods

Job Summary

To strategically lead and manage specialist housing and income management services, ensuring exceptional tenancy sustainment and income maximization across dementia-friendly schemes, resettlement programs, homelessness projects, and specialist housing functions. Responsible for leadership of team managers and delivery of high-quality, compliant, customer-focused services.

We offer all our employees a great package of benefits too, including:

  • Competitive salary £53,892 which is bench marked against other employers

  • Enrolment onour Aviva pension scheme (9.5% employer contribution)

  • 30 days holiday (plus extra days off for Bank Holidays/Birthdays)

  • Health care scheme

  • Flexible/agile working, plus the option to work from home if your role allows

  • Enhanced maternity/paternity pay

  • Continual professional development including management development.

  • A dedicated health and wellbeing programme (access to a variety of support and free benefits)

  • Time out of work to carry out volunteer opportunities


Main Responsibilities

  • Lead and inspire team managers to deliver specialist housing and income services aligned to corporate priorities.

  • Drive tenancy sustainment and rent collection performance through early intervention, coaching, and supportive approaches.

  • Deliver specialist housing management services for dementia schemes, resettlement support, and homelessness projects.

  • Lead safeguarding practices across all services, ensuring effective identification and management of vulnerable adults and children.

  • Embed a strong health and safety, risk management, and customer safeguarding culture across teams.

  • Champion customer involvement, shaping services based on feedback and co-production principles.

  • Manage service budgets effectively, delivering value for money and securing external funding where possible.

  • Foster strong partnership working with local authorities, support services, and voluntary sector organisations.

  • Use data, KPIs and customer insight to drive continuous improvement and innovation.

  • Contribute to strategic planning and organisational objectives, representing Ongo at external forums and stakeholder meetings.

  • The post holder will be expected to be aware of safeguarding vulnerable adults and children and report any concerns via Ongo’s Safeguarding policies and procedures.


Skills, Competence, Experience Required

 

  • Substantial leadership experience in specialist housing and/or income management services.

  • Strong knowledge of housing legislation, tenancy sustainment, income management, and supported housing frameworks.

  • Proven ability to drive service performance and cultural change.

  • Experience working with vulnerable groups, including people with dementia, homeless individuals, and resettlement clients.

  • Ability to manage service budgets and secure external funding.

  • Excellent stakeholder engagement and partnership building skills.

  • High-level written, communication, and reporting skills.

  • Educated to degree level or equivalent; you will hold the CIH housing qualification at level 4 or be willing to work towards this qualification.

  • This role requires an enhanced DBS check.

  • A current and valid driving licence and access to a vehicle is essential for work-related travel.


CLOSING DATE FOR APPLICATIONS SUNDAY 3 AUGUST

We are committed to building an inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds, including those from ethnically diverse communities, disabled individuals, and others who may require workplace adjustments. If you require any support during the application process, please let us know, and we will be happy to assist

Job Summary
  • Location

    Scunthorpe

  • Organization

    Ongo

  • Job Type

    Permanent

  • Salary

    53,892

  • Closing Date

    03/08/2025

  • Reference ID

    35790

  • Documents

Request a call back

Phone Icon

Would you like to speak to a member of our team?

Just submit your details and we will be in touch shortly.

I would like to discuss:

Fields marked with an * are required

Connect with us

  • Housing Diversity Network
  • 30 Manor Row
  • Bradford
  • BD1 4QE

Explore

HDN

HDN Newsletter

Copyright © Housing Diversity Network | All Rights Reserved

Design By