Come and make a difference at Karbon as a Money Matters Caseworker

We’re looking for a passionate and skilled individual to join us as a Money Matters Caseworker in our Money Matters Team. This is a fantastic opportunity to be part of a team that’s making a real difference in people’s lives.

Our Money Matters Team is here to help customers live financially stable lives. We provide expert advice on welfare benefits, debt, energy, and money management—making a real difference every day.

About the role
As a Money Matters Caseworker, you’ll deliver high-quality advice services to our customers, helping them navigate welfare benefits, money advice options and financial wellbeing. You’ll work closely with internal teams and external partners to ensure customers receive tailored support that helps sustain tenancies and improve lives.

About you
You’re passionate about helping people and have a strong background in welfare rights with knowledge of money advice, or debt counselling. You’re empathetic, resilient, and thrive in a collaborative environment. You’ll bring excellent communication skills, sound judgement, and a commitment to Karbon’s values.

Working With Us
You’ll be part of our Money Matters Team, led by Lee Forrest, Money Matters Manager. If you’d like to know more about the role, feel free to reach out to Lee at lee.forrest@karbonhomes.co.uk or 0191 223 8324.

Key Details
We believe in rewarding our people fairly. Here’s what you can expect:

Money Matters Caseworker - 2 roles available both fixed term until 30 Sept 2027

37 hours per week with agile working or

18 hours per week with agile working

Salary is £36,991 per annum (pro-rata) plus a Karbon car payment of £2,317 per annum (pro-rata)

Location: Stanley or Gosforth with some homeworking

We recognise the contribution people with criminal records can make as colleagues and we welcome all applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to, and do not place them at, or make them a risk in the role they’re applying for.

The role you're applying for is exempt from the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) must submit an enhanced disclosure and barring check application during pre-employment checks.

Why Join Us?
We offer a generous benefits package to support your wellbeing and development, including:

- 26 days annual leave (rising to 31 after 3 years)
- Birthday leave
- Occupational pension
- Health cash plan
- Flexible benefits pot
- Access to funding for qualifications, conferences, and learning events

Ready to Apply?
If this sounds like the role for you, apply now via our website:

– https://www.karbonhomes.co.uk/careers/

Key Dates

Closing date: Thursday 23 October 2025

Interview Date: To be confirmed

We may close this advert early if we receive a high volume of suitable applications, so don’t wait too long to apply!

We’re Inclusive
We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Need a reasonable adjustment to apply? Contact us at recruitment@karbonhomes.co.uk