Housing Officer (Older People) – Permanent Role

We are looking to appoint an enthusiastic individual to undertake the post of Housing Officer (Older People) within the Housing Services Team, with the skills and experience to deliver for our customers.

Come and join our team
54North Homes owns and manages over 3,000 homes throughout Yorkshire. The housing association was formed in December 2022, through a merger between Leeds & Yorkshire Housing Association and York Housing Association and is a subsidiary of the Karbon Homes Group. Our joining of forces with Karbon Homes affords us the opportunity for further development, ensuring we continue to make a positive contribution to the communities in which we work.

At 54North, we believe in providing high quality, affordable homes that are safe, warm and secure and in supporting our customers to live well in their communities. We put customers at the heart of everything that we do and strive to provide an excellent level of service. This extends beyond the bricks and mortar of our homes to empowering our customers and working in partnership to offer a range of other services, from training to financial support.

In addition to investing in our existing properties, we have an ambitious development programme and will provide 250 new sustainable homes throughout Yorkshire in the next three years to help address the shortage of good-quality affordable housing in the region.

Key Information
It’s important to us that you feel fairly rewarded for the work you do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.
• Housing Officer (Older People) – permanent role
• Salary is £32,231.22 per annum plus a Karbon car payment of £2153 per annum
• Location: Based at our Leeds Office (Headingley, LS6)
• Regular travel will be required
• 37 Hours per week with some homeworking available/flexible working
• Generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.

The Role of the Housing Officer (Older People)
The Housing Officer (Older People) will be an integral part of 54N’s Housing Team providing intensive housing management services to a small patch of homes. In short, your role will be to make our customers happy by delivering an outstanding customer experience, acting as an ambassador for 54N. It’s not just about providing our customers with a home or delivering basic services, this unique role provides an opportunity to be highly engaged, building relationships with customers and colleagues.

You will be a single point of contact for colleagues and customers, responsible for oversight of all activity on your schemes and delivering services in line with management agreements. You will have direct responsibility for sustaining tenancies and working closely with maintenance and estates colleague to ensure achievement of KPIs and successful delivery of services to customers. In this role, you will have an opportunity to have a far wider impact than that, through your vibrant approach you will actively identify opportunities to make a real difference, enabling thriving communities. You won’t be alone, you will be working closely with colleagues across the business to make sure that where our customers need support, that we help them and ensure we deliver an outstanding customer experience.

Whilst you will be employed and work for 54N most of the homes you will be responsible for managing are owned by the Harrison & Potter Trust. The Harrison & Potter Trust is a charity which is both an Almshouse charity and a grant making charity. The organisation traces its origins to the John Harrison’s hospital founded in April 1653 and Mary Potter’s Hospital founded in April 1728. These charities were brought together by a new scheme in 1970 and now own and operate two Almshouse developments at Raglan Road and Lovell Park Road in Leeds. In addition, the charity supports various local projects and individuals in need. Building relationships and being accountable to Trustees will also be an important part of your role. Home (hapt.org.uk). You will also have responsibility for a small number of 54N owned homes, which are predominantly for older people.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates
Closing date for applications
23 November 2023

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Therefore, please apply early to ensure you are considered for the post.

Interview date
Friday 8 December 2023

For further details please refer to the Role Description at the foot of this advert.

To give yourself the best chance of being shortlisted, you need to provide full details and examples in the Supporting Statement based on the criteria in the person specification.

For further information about the role please contact Sarah Benjamin – Housing Services Manager via sarah.benjamin@54northhomes.co.uk

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Neurodiversity Support Recruitment
We believe that everyone has unique strengths and skills to contribute to our workplace. We strive to create an environment that is inclusive and accessible for all. As neurodiversity is broad and unique to candidates, we are rethinking the selection process and removing barriers to allow candidates to fully showcase their true abilities and potential.

Reasonable adjustments we can consider:
• Questions in advance of the interview
• specific and concrete questions rather than hypothetical questions
• Adjustments to the physical working environment e.g., tests and interviews to take place in a venue with low sensory stimulus
• Accepting video/recorded CVs where requested
• Recording videos that describe the role and responsibilities - use of visual aids/process maps for hierarchies and processes.
• Extra time for tests/assessments
• Mentors and/or buddies during induction
Further advice
If you need further advice or assistance to apply for the role, please contact Human Resources by email at: recruitment@karbonhomes.co.uk