Job Details

Job Title

Recovery Officer

Organisation

Stockport Homes Group

Job Description

Have you got experience working in a fast-paced collections role? Do you enjoy talking to people on the phone? Do you want to be part of a team that really cares about helping people?

If this sounds like you, then don’t miss this opportunity to join our award-winning income collection team, working for a company that really cares about you and wants you to enjoy coming to work every day!

As a Recovery Officer you will work with customers to enable them to pay their rent and service charges, providing an accessible and informative service, and striking the right balance between enforcement and support.

This is a performance and target driven role focused on providing the right support, at the right time and delivering a consistent high-quality service.

With lots of on the job learning and development the right person will have the opportunity to really thrive and support the team in continuing to be a sector leader in this area.

Our ideal candidate will:

Have experience of working in a performance and customer service driven role, and delivering excellent customer service.

Have the ability to communicate effectively and recognise the individual needs of customers at all times.

Hold excellent literacy, numeracy and computer skills.

Have experience of effectively managing a demanding workload and achieving great results.
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Having a full UK Driving License and access to a vehicle for work purposes is essential for this roleYou must ensure you provide a supporting statement as part of your application which details how you meet the ideal candidate requirements listed above, giving relevant examples to support this.

It is important to us that we have a diverse workforce, representative of the communities we work in. Equality, diversity and inclusion is important to us and we like to acknowledge that everyone is different. We’re always looking to improve diversity within our teams and across the group, so we would welcome any applications from any underrepresented groups.

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

The successful applicant's appointment will be subject to satisfactory basic clearance by the Disclosure and Barring Service.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate. If you’re interested please apply straight away to avoid disappointment.

If you would like to discuss this role, please contact Leanne Merga, Customer Finance Manager, on 07800618694 or leanne.merga@stockporthomes.org.

If you need any additional support with your application, please contact the People & OD Team on humanresources@stockporthomes.org.

Closing date: 23rd March 2025

Interview date: 28th March 2025

Link to apply: Recovery Officer

Job Summary

Location
Stockport
Organization
Stockport Homes Group
Job Type
Permanent, Full Time
Salary
£30,559 - £32,654 per annum
Closing Date
23/03/2025
Reference ID
35273
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Job Title

Recovery Officer

Organisation

Stockport Homes Group

Job Description

Job Summary

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