Come and make a difference at Karbon as an Operations Team Manager

About the role
We are looking to appoint a suitably qualified and experienced individual to undertake the role of Operations Team Manager within the Responsive Repairs team.

This is a12 month fixed term position for maternity cover. The successful candidate will lead a team of multi-disciplined individuals in delivering an efficient repairs service within our occupied properties.

About you
We are looking for an experienced Operations Team Manager to join and support our Responsive Repairs team in managing an already excellent maintenance service, delivered to our customers in a way that that promotes high levels of customer focus, performance, safety, and quality, with a strong emphasis on innovation, forward thinking and continuous improvement.

The successful applicant should have a thorough understanding of building and maintenance practices in a social housing environment. They must possess the relevant knowledge, skills, experience necessary to successfully manage a multi- disciplined team of in-house trade colleagues, supported by approved subcontractors to undertake repair and maintenance tasks in a fast moving and dynamic working environment.

They must be dynamic, with a collaborative and engaging style, and possess strong customer service, people management and organisational skills. You should be highly organised, capable of working to tight deadlines, achieving KPIs and targets in accordance with budget constraints.

A full UK driving licence is essential.

About our team
This vacancy is with our responsive repairs team around the Newcastle area, applications are welcomed from across the North-East. Our properties are located throughout the North-East. If you require further information about the role, please contact:

Jamie Fryatt – Head of Operations: Jamie.Fryatt@karbonhomes.co.uk or 07808557121

Key Information
It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

Operations Team Manager (Responsive Repairs) – 12 month fixed term

Salary is £44,678 per annum

£618 flexible pot (which can be used for salary top-up)

Location: Newburn or Stanley

37 Hours per week

Karbon car payment of £2,260 per annum (own car to be used)

Participation in the management of our out of hours service, which includes additional standby payments

We recognise the contribution people with criminal records can make as colleagues and welcome applications. A criminal record will not exclude a candidate from being appointed because of offences that are irrelevant to and do not place them at or make them a risk in the role you're applying for.

The role you're applying for is covered by the Rehabilitation of Offenders Act 1974 (ROA). The successful candidate(s) will be asked to submit a basic disclosure and barring check application during pre-employment checks.

Enjoy great benefits
We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, occupational pension, health cash plan, and birthday leave, with the option of a flexible pot towards enhanced benefits.

We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates

Closing date for applications

Sunday 23 March 2025

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date

Week commencing Monday 31 March 2025

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds.  Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.