Join our Housing Operations team as a Customer Experience Champion! 

Some of your day-to-day tasks will include: 

• Handle escalated calls from the Platform Hub team, providing clear, reassuring responses to customers and helping to de-escalate complaints 

• Follow up on transactional survey feedback to address any customer dissatisfaction  

• Provide timely information to the Customer Experience team to support independent complaint responses 

• Collaborate with colleagues to identify the root causes of complaints, sharing insights to help the Customer Experience team respond effectively 

• Gather insights to identify service issues and share learning with colleagues to help improve processes and customer experiences

Some of the things we are looking for: 

• Be genuinely customer-focussed with a drive to improve delivery for the customer and business 

• Experience in housing management/operations is essential as your knowledge and expertise will be key to succeeding in this role 

• Bring demonstrable experience in a Customer Service role, with strong IT skills 

• Have proven experience handling front-line customer feedback 

• Demonstrate strong interpersonal and networking skills, with the ability to inspire, influence and motivate a wide range of people   

• Work collaboratively, influencing teams and processes to resolve complex issues 

Some of the great benefits we can offer: 

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave      

• Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave   

• Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts           

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more         

• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)         

• Learning and Development opportunities    

• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers  

How to Apply: