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Exciting Career Opportunity at Citizen!

Are you a driven professional seeking to make an impact in an Estates & Services role?

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. Find out more about the work we do here: Citizen

Position: Part time, 8 month fixed term

Salary: £19,029 (£28,163 pro rata)

Location: Torrington Avenue, Coventry

Hours: 25 per week, Monday – Friday 9am to 2pm

Key Responsibilities:

• To support and monitor work and action plans.


• To carry out Data inputting to ensure up to date records are kept and targets are adhered to.


• To work as a team with other Citizen staff.


• To call customers and arrange collection of Bulky items.


• To close jobs once completed.


• To collate weekly figures and distribute to managers.


• All other general admin duties as requested.

Qualifications and experience:

       We need you to have general admin duties as part of the role including

• Production of reports and stats for presentation.


• Experience of dealing with customers verbally as required along with proven


• excellent customer services.


• A good understanding of Data Protection & Confidentiality is always essential.


• Knowledge of IT systems such as Word, Excel, PowerPoint and Outlook.


• Ability to be able to switch to different systems during the week.

Manager’s Quote:

Join our dynamic team within the Estates and Services department, no two days are ever the same, no time to get bored.
We are a busy and very active team and if you like to be kept on your toes, then this role would certainly suit you!

We will be an employer of choice and invest in our people

To deliver the best services for our customers we need employees who are passionate, committed and engaged. We will create a culture where every individual feels comfortable and confident to be themselves and the wellbeing of our employees is a priority. We will work together as one team and embrace our Citizen values.

We will attract and retain the best and brightest professionals, support them to achieve their potential, and reward and recognise them for the fantastic work they do.

Competitive benefits:

• Annual leave purchase scheme – option to buy up to an additional 5 days per year


• Annual leave starts at 25 days per year pro rata plus bank holidays


• Enhanced family leave (maternity, paternity and adoption)


• Organisational Sick Pay


• Generous Pension Scheme – The option to contribute 4%, 6% or up to 10% which Citizen will match


• Life cover of three times your annual salary if you join the pension scheme

Health and Wellbeing

• We provide IT and Home Office equipment to support hybrid working


• Occupational Health


• EAP – a 24/7 telephone counselling service providing free, confidential advice.


• Cashback scheme – cashback on optical, dental, prescriptions and a range of other medical costs meaning the costs are covered for employees. The scheme also offers GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!


• Access to Citizen’s Wellbeing initiatives and Wellbeing platform

Learning and Development

• Extensive learning and development opportunities.


• Opportunity to study for a professional qualification


• Opportunity to join the Staff Consultative Forum and EDI Forum.

Here at Citizen, our purpose is to provide homes that are a foundation for life.

With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.

There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse or neglect.  As part of our recruitment process, we carry out robust safeguarding checks.

Further information on our selection process and Equality and Diversity commitment can be found at www.citizenhousing.org.uk

Closing date: 6th August 2025

Interview date: 13th August 2025

Please note we will be reviewing applications throughout the campaign and may invite candidates to interview at any time.  We reserve the right to close this role earlier than the published closing date should a suitable candidate be identified. 

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