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Job Details

Job Title
Neighbourhood Services Officer
Organisation
Ocean Housing Ltd
Job Description
Ocean Housing Ltd have an exciting opportunity within their Neighbourhood's Team.

We are looking to appoint a Neighbourhood Services Officer who can provide an efficient, effective and customer focused housing management service to the Company’s tenants and promote and facilitate the involvement of tenants in the management of their homes.

As part of your role you will have a geographical patch area where you will cover the following services:

  • Estate and tenancy management

  • Tenancy Checks

  • Estate Inspections

  • Grounds Maintenance and Communal cleaning Contract Monitoring

  • Sign post to Relevant Support and Advice agencies

  • Letting of properties (Garages as requested) as required

  • Repairs logging

  • Tenant consultation and participation

  • Community development

  • Liaison with supported housing staff (internal or external)


You will liaise with various external organisations and internal departments to maintain an excellent landlord/tenant relationship. It will in addition be your responsibility to manage anti-social behaviour and neighbour disputes and take appropriate action in conjunction with other agencies.

You will be educated to A Level Grade A-C or equivalent level 3 qualification. It is essential that you have experience of social housing management, dealing with clients in stressful situations and delivering face to face customer service.

You will have good administrative and organisational skills and have experience of effectively dealing with difficult and challenging situations along with demonstrating patience, diplomacy and having the ability to show empathy for customers whilst balancing the needs of the business.

The role requires you to be able to transport yourself to various locations and a Standard DBS check is required.

For further details please refer to the job description and person specification

In return, we offer you a range of benefits, including:

  • 27 days holiday (plus Bank Holidays)

  • Occupational Sick Pay at 3 months Full Pay and 3 months at Half Pay

  • Company Pension: 4% Employer Pension Contribution (includes Death in Service Benefit of 3x annual salary)

  • Health Cash Plan (inc Dental and Optical cover)

  • Health and Wellbeing initiative includes yearly Flu Jab

  • Employee Assistance Programme

  • Cycle to Work Scheme

  • Family Friendly Policies

  • Mileage paid at HMRC rate


We offer a dynamic work environment offering hybrid working. We believe work is what you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Closing Date: Sunday 28th July 2024 at Midnight

Interviews to be held: Tuesday 6th August 2024

Interviews will be conducted Face to Face at our Head Office in St Austell. 

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible

To apply please click here: https://ocean-group1.current-vacancies.com/Jobs/Advert/3554576?cid=1762

Job Summary

  • Location

    St Austell, Cornwall

  • Organization

    Ocean Housing Ltd

  • Job Type

    Housing

  • Salary

    £30,139 per annum

  • Closing Date

    28/07/2024

  • Reference ID

    34665

  • Documents

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