Contract Type: Fixed Term Contract- 12 Months
Contracted Hours: 35 (Full Time)

Who we are:

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

What we’re looking for from you to join our team:

We are seeking someone who is passionate about improving our business processes to join our team, you will act as a key liaison between the Homes, Customer IT teams, and third-party suppliers during the implementation of the new Homes system, Total Connect.

Your role will involve supporting the build, testing, and training phases of the project, ensuring business requirements are met and supporting colleagues as we go through the transition. The ideal candidate should have experience of working on projects and business improvement initiatives, capable of working collaboratively across teams to deliver improvements. Strong communication and negotiation skills are essential, you will have a good understanding of repairs and asset processes and the ability to build strong relationships with internal and external stakeholders.

We are looking for a proactive individual who can confidently make decisions and influence change.

A full UK or EU driving license is desirable. The ability to travel to the various Plus Dane office locations, as part of the new system roll out is essential.

If you are passionate about improving the customer and colleague experience and have the skills and experience, we are looking for, we would love to hear from you.

What you’ll get in return:

We offer hybrid working and you will be working a 7-hour day between Monday – Friday.

You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme and generous shopping discounts. We also have a competitive company pension scheme, where we contribute 8% and our colleagues can contribute anything from 3% upwards.

From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year.  This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.

We actively encourage personal development and there are plenty of opportunities to progress your career as you join the team that has a career path to many other parts of our organisation. We also offer ongoing training in a variety of areas including formal qualifications.

If this sounds like the place for you APPLY by visiting our website at https://www.plusdane.co.uk/join-our-team/current-vacancies/

Interviews are due to take place week commencing 7 April 2025.

This vacancy may close early if we receive a high volume of applications.

If you need any adjustments to apply or attend an interview, please let us know.