Contract Type:  18 Months Fixed Term       

Contracted Hours: 35 (Full Time)

Who we are:

Plus Dane provides homes and services to over 30,000 people across Merseyside and Cheshire. Our aim is to tackle social inequality by enabling individuals and communities to thrive and our customer team is at the heart of what we do.

Working with our customers really does change people’s lives and if you want to make a difference Plus Dane is the place to be!

We live by our values of working together, achieving for our customers, taking ownership, and having the opportunity to learn and grow.

What we’re looking for from you to join our team:

We are seeking a dynamic and results-driven Income Manager to lead and inspire our income collection team within a social housing environment. You will be responsible for delivering a high-performing rent collection service, ensuring effective income management and sustained tenancy success for our customers.

As an experienced leader, you will oversee the end-to-end income recovery process, providing strategic direction, managing performance, and ensuring compliance with relevant legislation and policies. You will promote a ‘Rent First’ culture and drive continuous improvement across the income service.

This role requires a strong communicator with a proven ability to build effective relationships with internal and external stakeholders, including customers, local authorities, and legal professionals. Your leadership will play a crucial role in fostering a professional, customer focused, and responsive service that supports both our customers and our organisational goals.

Key responsibilities include:

• Leading and motivating the Income Team to achieve collection and arrears reduction targets.


• Developing and implementing strategies to maximise income and minimise debt.


• Ensuring service delivery aligns with best practice, legal and regulatory requirements.


• Engaging with customers and stakeholders to resolve complex cases and support tenancy sustainment.

If you’re passionate about making a difference, driving performance, and leading a successful team in a fast paced, customer focused environment, this could be the perfect opportunity for you.

What you’ll get in return:

We offer hybrid working and you will be working a 7-hour day between Monday – Friday.

You will be required to attend the office 2 days per week, and will manage staff across Congleton and Liverpool.

You will be generously rewarded with a competitive salary and great benefits, including a cash healthcare plan, employee assistance programme and generous shopping discounts. We also have a competitive company pension scheme, where we contribute 9% and our colleagues can contribute anything from 3% upwards.

From the moment you join you have 35 days holiday plus bank holidays, including the days between Christmas and New Year.  This is part of our commitment to our peoples’ wellbeing, which is recognised through our accreditation by the Wellbeing Charter and supported by an excellent management team and colleagues, including wellbeing champions and mental health first aiders.

We actively encourage personal development and there are plenty of opportunities to progress your career as you join the team that has a career path to many other parts of our organisation. We also offer ongoing training in a variety of areas including formal qualifications.

If this sounds like the place for you APPLY!

This role requires a valid UK driving licence. 

This vacancy may close early if we receive a high volume of applications.

If you need any adjustments to apply or attend an interview, please let us know.

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