Permanent, Full-Time (37 hours per week)

Are you passionate about delivering exceptional customer service and helping people manage their finances effectively? Stockport Homes Group is looking for a dedicated Recovery Assistant to join our Customer Finance team.

In this role, you’ll play a key part in maximising income collection, including rent and service charges, while supporting customers to sustain their tenancies. You’ll handle inbound enquiries, assist Recovery Officers with arrears management, and ensure every interaction reflects our commitment to excellence.

This role is perfect for someone who thrives in a fast-paced environment, enjoys building strong relationships, and takes ownership of their performance against challenging targets. You’ll have excellent organisational skills, strong numeracy and digital abilities, and the confidence to identify vulnerabilities and refer customers for specialist support when needed. If you’re adaptable, proactive, and values-driven, you’ll fit right in with our team.

We offer a competitive salary, generous annual leave entitlement and access to the GMPF pension scheme. You’ll also benefit from a health cash plan, retail discounts, and flexible working arrangements to support a healthy work-life balance.

Join us and contribute to an organisation that is proud to be a sector leader in customer service and income recovery.

Ready to take the next step? Apply today and clearly demonstrate how you meet the following essential criteria to secure an interview:

• Experience of delivering excellent customer service by telephone and face to face


• Strong numeracy, literacy and digital skills


• Proven ability to work quickly and accurately under pressure, and effectively manage any interruptions


• Experience of achieving challenging performance targets, and contributing to continuous improvement

The SHG “Be You” approach sums up our belief that everyone has the right to be who they are, and to be that person at work, in line with SHG’s Values. We’re always looking to improve diversity within our teams to enhance this culture and to be truly representative of the communities we work in.

This role will be on Stockport Homes Limited terms and conditions.

We understand that if you don't meet every requirement, you may be hesitant to apply but we still want to hear from you and encourage you to submit an application detailing your experiences, achievements, and the value you can bring to our team.

If you require any reasonable adjustments to complete your application, please contact the People & OD Team on humanresources@stockporthomes.org.

Please note that we do not accept applications through third-party websites. To ensure your application is reviewed, please apply directly through our careers page.

We encourage you to apply early! We may close the vacancy sooner if we find the right candidate.

Closing Date: 25th January 2026

Interview Date: 9th February 2026

Recovery Assistant